"What can you do if the audience you are writing for includes a mix of nonspecialists, technicians, and experts?"
Jacque Henson, ProEdit's Manager of Information Development, offered these great tips for addressing the challenge:
- State which audience you are addressing in the heading of each section. Make the headings bold so they're easy to see.
- Create modules. This introduces the flexibility to proceed quickly and skip sections.
- Include navigational aids, like a table of contents, site map, appendix, and a list of figures and captions.
- Use examples. This will help the novice apply the new information in a real-world setting and allow advanced users to confirm their knowledge.
- Include graphics.
